Help Center
Questions, comments, or concerns? Send us an email at temporaldimensionspatches@gmail.com
About TDP
What is Temporal Dimension Patches?
We're a modest label of limited edition and high-quality woven patches, enamel pins & apparel partnering with bands and record labels around the world.
Where can I buy TDP products?
Currently our products are available through our store only.
Do you do trades?
We're afraid trade opportunities are not available at the moment, but we're keeping a list to contact in the future, so feel free to email us at temporaldimensionspatches@gmail.com to be added.
Do you do custom orders?
We will consider custom orders on a case by case basis, so please email us at temporaldimensionspatches@gmail.com
Returns, Refunds + Exchanges
What is your return policy?
All sales are final. We do not accept returns.
What is your exchange policy?
If you receive any products that are damaged or are not of the highest quality, we will offer you a replacement, free of charge.
What is your refund policy?
Send us an email at temporaldimensionspatches@gmail.com, so we can discuss your situation and provide next steps.
Shipping Information
What is the cost of shipping?
Our shipping rates vary according to the continent where you are.
RATES:
1) Central America: starting at $4.50
2) North America: starting at $5.50
3) South America and the Caribbean: starting at $7
4) Europe: starting at $7
5) Australia: starting at $10.00
6) Rest of the world: starting at $7.50
Note: all of our pricing + rates are in US dollars.
How long does it take for my parcel to be delivered?
We ship directly from Honduras, so processes take more time than you're probably used to. Normally once we drop off parcels at our local post office, they are kept there for about a week or two, so the clerk can finish all the additional paperwork needed to send the packages abroad.
This looks like preparing internal reports for each package, and manually entering each package into a system (so they can be cross-checked once they're about to depart).
After this, the packages are sent to the national distribution center in the capital of our country, where once again, additional paperwork is needed. And since we're not the only ones sending packages abroad, aside from waiting for the paperwork to be prepared we also need to wait for the turn of our shipments to be served.
All this to say, that it may take two weeks or it may take a month for a parcel to leave Honduras. And once they leave Honduran territory, you're looking at the below days for the parcel to arrive at the destination country to be delivered:
1) North America: 30+ days
2) South America and the Caribbean: 40+ days
3) Europe: 40+ days
4) Central America: 20-30 days
5) The rest of the world: 40 days onwards
The aforementioned data is only an average. Your package may arrive much earlier or take a couple of days more.
NOTE: All these data were provided by the offices of the National Post of Honduras.
No need to mention it but we will. Our current reality (Pandemic / COVID-19) has affected us all equally. Perhaps, some more than others and one of them is the logistics/customs companies since they have been forced to reduce their staff by almost half and that causes everything to be postponed/get processed much slower, so please, we ask for your patience!
Where do you ship from?
ALL of our packages (except for apparel) will be sent once a week from Copan Ruinas, Honduras, C. A.
*Apparel orders will be shipped from CDMX, Mexico.
Order Information
I want to cancel or edit my order
If you need to edit or cancel your order, you may do so within the first hour of ordering directly via the confirmation email. If you cannot locate your confirmation email or if your order is outside of the one hour window, please contact temporaldimensionspatches@gmail.com. We will do our best to accommodate your requests but cannot guarantee that we will be able to edit or cancel your order beyond the one hour mark.
When will I receive my tracking information?
Your tracking number will be sent to your email on Tuesdays or Wednesdays of each week, so we kindly ask for your patience.
Are there any special requirements I need to do when placing my order?
PLEASE! Add a phone number when you're filling out your information to put it on your package and make it easier to contact you.
What should I do if my package gets returned?
Most likely we will get notified as soon as the package gets returned, so we will definitely be in touch with you to provide instructions once the package arrives back at our warehouse.
Please be aware that you will be required to pay an additional shipping fee for us to resend the parcel again.
How can I check the status of my order?
Once your package is shipped, you will receive an email containing your package shipment information and a link to track your parcel.
What payment forms do you accept?
We only accept Paypal at the moment. Working on adding more options soon.
Can I cancel my pre-order and receive a refund?
Cancellation of preorders is not allowed once the “Order Form” has been submitted and paid nor can it be exchanged for other products in our store. All pre-orders made are considered as sold.
Do you accept gift cards?
Yes, we do accept gift cards as a form of payment. You can purchase them on our shop page.
Press + Partnerships
I want to partner with Temporal Dimensions Patches
We’re always interested in new partnership opportunities! We’d love for you to send us an email at temporaldimensionspatches@gmail.com and let us know what you have in mind.
If you're a band or record label, kindly include a link to your music and social platforms.
I'm interested in press opportunities with Temporal Dimensions Patches
For press opportunities and inquiries, please reach out to temporaldimensionspatches@gmail.com. If we think it’s the right press opportunity for the brand, we will certainly follow up.
I would like to sell your products in my store, who can I contact?
All wholesale inquiries can be directed to temporaldimensionspatches@gmail.com.